BOOKING TERMS AND CONDITIONS 

These Booking Terms and Conditions apply to bookings made with GL/ Yee Man Grace Lam [ABN 57634334193] (“we, us, our, GL”) for any fashion and styling consultancy services (“Consulting Services”/"Services"). These Terms together with any other terms and conditions and policies we publish or link to on our website and services form an agreement with us (“Agreement”). “You” could be any client or customer of ours making a booking or using our Services. If you do not agree, you cannot make a booking. 

SERVICES WE PROVIDE

We will perform the Consulting Services with due care, skill, and diligence. The Consulting Services will be performed personally by GL or by her Representatives where prior agreed. The Consulting Services include bespoke styling and personal shopping experiences, which can take place through home visits or in-person shopping appointments. We also offer wardrobe editing, guidance on revamping your image, and tailored shopping recommendations. Additionally, you can access online styling sessions or subscribe to our WhatsApp service for weekly styling or shopping advice, providing you with regular and convenient fashion guidance.

For advertising jobs, we provide styling guidance, creative direction, and consultation for ideas and proposals. These services are designed to offer you instant fashion advice and actionable tips to enhance your image and elevate your taste in dressing. Please note that we do not provide formal reports or detailed plans, as our focus is on practical, on-the-spot suggestions to meet your immediate needs.

On our Website, we also offer an optional Portrait x Styling package. This service allows you to combine a styling session with a professional portrait photoshoot to create memorable images of yourself. The Portrait x Styling package is available at an additional cost and is not included in our standard styling services. If you wish to book this package, it is booked on special request.

Our approach is centred around providing you with practical and personalised advice to improve your wardrobe choices and overall image. We do not offer long-term planning or formal documentation but focus on delivering immediate, impactful results tailored to your preferences and goals.

We agree to:

·       keep all your documents secure and confidential and return all documents at the termination of this Agreement; and

·       comply with our privacy policy, details of which you can find on our website.

YOUR OBLIGATIONS

You must provide all Information we request in order for us to perform the Consulting Services. You represent and warrant that: 

·       all Information you provide is true, correct, current, and to the best of your knowledge;

·       you will respond promptly to any of our requests for further Information and will notify us immediately if any Information changes; and

·       you will be on time for your consultation.

You acknowledge and agree that you will:

·       allow us reasonable access to the Site to perform the Services;

·       do your best to attend to any agreed actions; and

·       communicate openly and honestly.

We may become aware during the performance of the Consulting Services that you may need additional services, and you agree to co-operate with us in this regard.

THE FEES YOU NEED TO PAY

You agree that you will pay us the Consulting Fee for the Consulting Services. We will invoice you for the Consulting Fee prior to your appointment. When booking online through our website, you are required to pay 100% of the fee at the time of booking to secure your appointment. Where we are required to travel to the Site, a Travel, Accommodation, Parking and Sustenance Fee will apply, and will be agreed with you.  Interest will be charged on any unpaid invoices at the rate of 10% per annum calculated monthly. Any legal collection fees that are incurred will be charged to you.

Our shopping service does not involve buying client’s items with our personal money. Instead, we may visit shops and put things aside for you whether in Victoria, other states, or through online shopping.

WHATSAPP SUBSCRIPTION

Our WhatsApp styling support is exclusively available as part of the 'Premium Styling Package' only. Clients can also purchase a 'One-Day Pass' as an add-on to this package. This service is not available for other styling packages.

'One-Day Pass' Details:

• Service: This pass provides one full day of personalized styling or shopping advice directly via WhatsApp. It's designed to offer convenient, expert guidance on outfit choices, wardrobe updates, and shopping recommendations tailored to your unique preferences and needs.

• Payment: The 'One-Day Pass' fee is a one-off, non-refundable payment, due in advance before the service commences.

• Availability: Support is available daily from 7 a.m. to 7 p.m. AEST.

• Response Time: While we strive to provide timely advice, response times may vary. We aim to respond within one hour of receiving your message (indicated by a double tick on WhatsApp).

• Usage: This service is strictly for personal styling and shopping needs only.

• Modifications: We reserve the right to modify or terminate these subscription terms with prior notice. 

You agree that during the online sessions, you must not:

·       exhibit inappropriate behaviour;

·       show inappropriate content including nudity in photos or videos; and

·       change in front of the camera during a live styling session. 

CANCELLATIONS, RESCHEDULING AND REFUNDS

If you cancel your appointment with less than 24 hours’ notice, you will incur a Cancellation Fee of 50% of the Consulting Fee. You may reschedule your appointment provided we have more than 24 hours prior notice, or the Cancellation Fee will apply.

To the extent permitted by law, any other refunds for any cancellations of the Consulting Services are at our absolute discretion. No refunds will be given after a consultation has occurred. We do not provide refunds for your change of mind, where you failed to provide us with adequate Information or clearly explain your needs, or where you have failed to act on our advice.

THE AUSTRALIAN CONSUMER LAW

Our Services come with guarantees that cannot be excluded under Australian Consumer Law. For major failures with a Service, you are entitled to:

·       cancel your Agreement with us and to a refund of the unused portion; or

·       to compensation for its reduced value.

You are also entitled to be compensated for any other reasonably foreseeable loss or damage. If the failure does not amount to a major failure you are entitled to have problems with the Service rectified in a reasonable time and, if this is not done, to cancel this Agreement and obtain a refund for the unused portion.

INTELLECTUAL PROPERTY

We own or have a license to use all Intellectual Property Rights in any Materials we may provide you throughout the performance of the Consulting Services. You must not use our Materials for any purpose other than for the purpose of this Agreement. Any Materials we provide you must not be reproduced, altered, or redistributed without our prior written permission which will be given at our absolute discretion and will be the subject of license fees.

PUBLICITY

You permit us to use your name, and any photos, videos, and testimonials you provide to us for marketing and information purposes, or publications, exhibitions, and professional awards. Where we take photos or videos of you, we will seek your consent to use them. You must seek our prior written consent before any publication of information about our Consulting Services. 

LIMITED LIABILITY AND INDEMNITY

To the extent permitted by law, our liability is limited, at our option to:

·       the replacement of the services or the supply of equivalent services; or

·       the payment of the cost of replacing the services or of acquiring equivalent services.

You agree and acknowledge that we are not liable for any Loss or Damage which may result from the Consulting Services. In any case, our liability to you will not exceed the amount actually paid by you to us for the most recent invoice we have sent you that has been paid.

You acknowledge, agree, and undertake to indemnify us and keep us at all times fully indemnified from and against any Claims whatsoever arising directly or indirectly as a result of any breach by you of this Agreement, any conduct by you in using our Consulting Services, and any third-party claims.

TERMINATION

We may either suspend the Consulting Services or terminate this Agreement where you default on any of our invoices, breach this Agreement, or commit an act of bankruptcy. Upon termination, you must pay us all accrued Consulting Fees owing up to the date of termination.

FORCE MAJEURE

Where there is a Force Majeure Event, we will not be considered in breach of this Agreement, to the extent that our obligations are unable to be performed by such an event. We will not incur any liability to you for any Loss or Damage of any nature incurred or suffered in connection with any Force Majeure Event.

IF THERE IS A DISPUTE

If a dispute arises, you acknowledge and agree that confidentiality is paramount to our reputation. At no time will any communications or discussions be made public, including but not limited to any social media websites. Any public discussion or comments considered defamatory, negative, or otherwise damaging will be the subject of compensation in any mediation or litigation claim. In the event of any dispute that cannot be resolved, both parties agree to obtain an independent professional arbitrator/dispute resolution specialist to make a determination on the dispute and each party agrees to pay their own costs.

THE GOVERNING LAW AND OTHER MATTERS

This Agreement completely states the agreement of the parties as to its subject matter. It supersedes, and its terms govern all previous communications, representations, inducements, undertakings, agreements, and arrangements between the parties in respect of its subject matter. The failure by us to exercise any right or enforce any provision in these Terms does not waive the future operation of that right or provision. In the event that a provision in this Agreement is not enforceable, such provision shall be severed from this agreement to the extent permitted by law, and the remaining provisions will remain in full force and effect. This Agreement is governed by the laws from time to time in force in the state of Victoria. Both parties agree to unconditionally submit to the non-exclusive jurisdiction of the courts of Victoria for determining any dispute concerning this Agreement.

DEFINITIONS:

“Agreement” means these terms and conditions, and any Proposal we may provide you with.

“Booking” means any booking for a consultation made with us for our Services.

“Cancellation Fee” means the cancellation fee we charge you where you cancel with limited notice.

"Claim" means any claim under statute, tort, contract or negligence, any demand, awards, or costs.
“Client” means you, the client making the Booking. 

“Consulting Fees” means the consulting fees as further advertised on our website.

“Information” is all information we require and may include any information you provide to us during the Services. This includes any information you provide to us during the booking process or throughout our sessions. To ensure we understand your needs fully before commencing the Services, you will be asked to complete an online form. The form includes questions about your body and clothing size, age, gender, city of residence, occupation, and, for women, whether you are experiencing menopause, including any symptoms. We also request information about your shopping budget, preferred brands (whether for in-person or online shopping), likes and dislikes regarding your body shape, colours, or specific clothing items, as well as any goals you wish to achieve through our styling services. This information allows us to tailor our Services to your unique preferences and objectives.

“Intellectual Property Rights” means all trademark, copyright, design rights, patents, trade secrets, confidential information, and all other intellectual property rights whether registered or unregistered.

“Loss or Damage” means any direct, indirect, consequential, or incidental loss or damage. It includes, but is not limited to any loss, personal injury, death, negligence, property damage, loss of enjoyment, virus or damage to your systems, or reliance on our Consulting Services.

“Materials” means any copy, data, information, documents, plans, downloadable products, records, images.

“Representatives” means any of our employees, independent contractors, agents, consultants, advisors, and other representatives.

“Subscription Fee” means the fee we charge for the subscription.

"Site" means the site you require the Consulting Services to be performed from time to time and maybe your home and the address as notified by you to us.

"Travel Accommodation, and Sustenance Fee” means the travel fee charged where you request an in-home consultation which will be notified to you, but will include parking fees, and 35c per km for any location further than 30km outside of Victoria, any hotel, flight, meals, and local travel.

“We, us, our” means GL [ABN 57634334193] and includes any of our employees, agents, partners, and contractors.